Contact information
For product questions, order assistance, shipping inquiries, returns, refunds, payments, or other customer-service matters, please contact Aura Commerce Inc.
Customer Support
Email:
Kidverae@Kidverae.com
Business Information
Aura Commerce Inc
1436 26TH AVE APT 6
ASTORIA, NY 11102
USA
EIN: 42-4495704
Order Assistance
When contacting customer support regarding an existing order, customers should provide their order number whenever available.
For return or refund requests, please include:
- Order number;
- Email used during checkout;
- Product concerned;
- Reason for the request;
- Supporting photographs where appropriate.
For payment-related questions, customers should not send complete payment-card information or security codes by email.
Support Topics
Customer support can assist with:
- Product information;
- Size and product questions;
- Order status;
- Shipping;
- Delivery concerns;
- Damaged products;
- Incorrect products;
- Returns;
- Refunds;
- Payment-related questions.
Business Hours
Customer inquiries are reviewed during normal business operations. Response times may vary depending on inquiry volume, weekends, holidays, and the complexity of the request.