Terms of service

1. Introduction

These Terms of Service govern access to and use of the Kidverae.com website and the purchase of children's clothing and related products offered through the website.

The website is operated exclusively by Aura Commerce Inc, a business located in Astoria, New York, United States.

By visiting the website, browsing products, creating an account where available, placing an order, or otherwise using the website, you acknowledge that you have read and understood these Terms of Service.

If you do not agree with these Terms, you should discontinue use of the website.

These Terms establish the rules applicable to website use, product purchases, payments, order processing, shipping, returns, customer responsibilities, and dispute handling.

Nothing in these Terms is intended to waive, restrict, or eliminate any consumer right that cannot legally be waived.

2. Company Information

The website is operated by:

Aura Commerce Inc

Business Address:
1436 26TH AVE APT 6
ASTORIA, NY 11102
USA

EIN: 42-4495704

Customer Service Email:
Kidverae@Kidverae.com

Aura Commerce Inc operates an online retail business offering children's clothing for boys and girls to customers within the United States.

3. Website Eligibility

The website is intended for ordinary consumer shopping purposes.

Where a person is not legally able to enter into a purchase agreement independently, the purchase should be completed by or with the involvement of a parent, legal guardian, or other authorized adult.

Customers are responsible for ensuring that information supplied during checkout is accurate and complete.

4. Permitted Website Use

Customers may use the website to:

Browse products;
Review product information;
Place lawful orders;
Manage applicable order information;
Contact customer support;
Request eligible returns or refunds.

The website must not be used to:

Commit fraud;
Submit intentionally false information;
Abuse payment systems;
Attempt unauthorized access;
Interfere with website functionality;
Introduce malicious software;
Scrape website content without authorization;
Circumvent security controls;
Manipulate promotions or ordering systems;
Conduct activities prohibited by law.

Aura Commerce Inc may restrict website access when reasonably necessary to protect the website, customers, payment systems, or legitimate business operations.

5. Product Information

Reasonable efforts are made to ensure that product descriptions and images are accurate.

Product information may include:

Product type;
Size;
Color;
Fabric or material information;
Product features;
Care information;
Product images.

Colors displayed on a customer's device may vary slightly from the physical product because of monitor settings, screen technology, lighting, photography, and device configuration.

Minor visual differences that do not materially affect the product are not necessarily considered defects.

6. Children's Clothing and Sizing

Customers are responsible for selecting an appropriate size based on the sizing information provided with the applicable product.

Sizing may vary between different garment styles.

Customers are encouraged to review:

Size charts;
Measurements;
Product descriptions;
Fit information

before completing an order.

Where a customer selects an incorrect size, the applicable return provisions will be determined by the separate Return & Refund Policy.

7. Inventory Availability

All products are subject to availability.

Product availability may change because of:

Customer purchases;
Inventory reconciliation;
Warehouse adjustments;
Supplier availability;
Quality-control procedures;
Unexpected demand;
Product discontinuation.

An item displayed as available does not create an unconditional reservation of inventory until the order has completed the applicable processing and verification procedures.

If an ordered item becomes unavailable, Aura Commerce Inc may contact the customer regarding available options.

Where an order cannot reasonably be fulfilled, the affected item or order may be cancelled and applicable amounts collected for the cancelled merchandise will be refunded through the applicable payment method.

8. Inventory Limitations

Certain sizes, colors, styles, or quantities may be limited.

Aura Commerce Inc may impose reasonable quantity restrictions where necessary to:

Maintain fair inventory availability;
Prevent automated purchasing;
Prevent suspected abuse;
Protect fulfillment capacity;
Address unusually large orders;
Maintain accurate inventory records.

An unusually large order may require additional review before fulfillment.

9. Pricing

Prices are displayed in the applicable currency shown during the shopping and checkout process.

Prices may change without prior notice.

The price applicable to an order is generally the price presented during checkout before the customer submits the order.

If a material pricing or technical error occurs, Aura Commerce Inc may review the affected order.

Where an order must be cancelled because of a genuine material pricing error, any amount collected for the cancelled order will be refunded through the applicable payment method.

10. Taxes

Applicable sales taxes may be calculated and presented during checkout according to the customer's delivery location and applicable tax requirements.

Tax treatment may change as applicable laws and regulations change.

11. Order Submission

When a customer submits an order, the customer is requesting the purchase of the selected merchandise according to the information presented during checkout.

Orders may be subject to:

Payment authorization;
Inventory confirmation;
Address verification;
Security screening;
Fraud prevention procedures.

An order may require additional review before fulfillment.

12. Order Acceptance

Aura Commerce Inc reserves the right to decline or cancel an order where reasonably necessary, including circumstances involving:

Product unavailability;
Material pricing errors;
Payment authorization failure;
Suspected unauthorized payment activity;
Fraud indicators;
Incorrect order information;
Unusually abnormal transaction patterns;
Legal or regulatory concerns.

If an order is cancelled after payment has been collected, applicable amounts for the cancelled order will be refunded.

13. Payment Processing

Payments may be processed through Stripe or other authorized payment service providers made available through checkout.

Payment providers may conduct their own:

Payment authorization;
Transaction authentication;
Fraud screening;
Risk assessment;
Security verification.

Customers should never provide complete payment-card credentials through customer-service email.

14. Payment Security

Payment information is processed using payment systems designed to protect transaction information.

Where payment information is collected directly by a payment processor, sensitive payment credentials may be handled by that provider rather than stored directly by Aura Commerce Inc.

Aura Commerce Inc does not request customers to send:

Complete card numbers;
CVV/security codes;
Online banking passwords;
One-time authentication codes

through ordinary email.

15. Fraud Prevention and Transaction Review

Transactions may be reviewed using automated or manual security measures.

Additional review may occur when a transaction presents reasonable risk indicators, including:

Multiple failed payment attempts;
Billing and shipping inconsistencies;
Unusual transaction patterns;
Repeated suspicious orders;
Unusually large quantities;
Suspected unauthorized card use;
Other reasonable security concerns.

Additional verification does not itself establish wrongdoing.

If a transaction cannot reasonably be verified, Aura Commerce Inc may decline or cancel the order.

16. Shipping

Shipping and delivery procedures are governed by the separate Shipping Policy.

The Shipping Policy provides information regarding:

Order processing;
Delivery estimates;
Tracking;
Address accuracy;
Delivery delays;
Lost packages;
Damaged shipments.

Delivery estimates are provided as reasonable estimates and are not absolute guarantees.

17. Returns and Refunds

Returns and refunds are governed by the separate Return & Refund Policy.

The Return & Refund Policy establishes the applicable 30-day return period, eligibility requirements, return procedures, and refund conditions.

These Terms do not reproduce the Return & Refund Policy.

Nothing in these Terms limits consumer rights or statutory remedies that cannot legally be excluded.

18. Consumer Protection

Aura Commerce Inc seeks to conduct its business transparently and in accordance with applicable federal, state, and local consumer protection requirements.

Customers may contact customer support regarding:

Defective merchandise;
Incorrect products;
Damaged merchandise;
Shipping problems;
Payment concerns;
Return requests;
Refund questions.

Mandatory consumer protections remain unaffected.

19. Order and Payment Disputes

Customers are encouraged to contact Aura Commerce Inc before initiating a payment dispute when the matter can reasonably be resolved through customer support.

A dispute investigation may involve:

Order records;
Payment information;
Product information;
Shipping records;
Tracking information;
Delivery confirmation;
Customer communications;
Refund records.

Where appropriate, relevant records may be provided to the payment processor or financial institution in connection with a payment dispute.

20. Chargebacks

Where a payment dispute or chargeback is initiated, Aura Commerce Inc may provide transaction and fulfillment documentation to the applicable financial institution or payment processor.

Customers retain any rights provided by applicable law and payment-network rules.

21. Promotions

Promotional offers may be subject to specific terms.

Unless otherwise stated:

Promotional codes may have expiration dates;
Some products may be excluded;
Promotions may not be combined;
Promotional benefits cannot necessarily be exchanged for cash;
A promotion may be limited to one use per customer or order.

Aura Commerce Inc may correct obvious promotional or technical errors.

22. Intellectual Property

Website content may include text, photographs, graphics, product presentations, page layouts, designs, and other materials protected by applicable intellectual-property laws.

Customers may access website materials for ordinary personal shopping purposes.

Unauthorized reproduction, redistribution, modification, or commercial exploitation of protected website content is prohibited.

23. Third-Party Services

The website may use third-party service providers for:

Payment processing;
Website hosting;
Security;
Fraud prevention;
Shipping;
Analytics;
Customer communication;
Technical infrastructure.

Third-party providers may process information according to their own applicable terms and privacy practices.

24. Website Security

Customers must not attempt to bypass website security mechanisms or interfere with website operation.

Prohibited activities include:

Unauthorized access attempts;
Malware distribution;
Automated attacks;
Unauthorized data extraction;
Account compromise;
Interference with payment functionality.

25. Force Majeure

Aura Commerce Inc will not be responsible for delays or failures caused by circumstances beyond reasonable control, including:

Natural disasters;
Severe weather;
Public emergencies;
Transportation disruptions;
Carrier interruptions;
Government actions;
Infrastructure failures;
Major third-party service disruptions.

Reasonable efforts will be made to minimize the impact of such events.

26. Limitation of Liability

To the maximum extent permitted by applicable law, Aura Commerce Inc will not be liable for indirect, incidental, special, consequential, or punitive damages arising from website use or product purchases where such damages are not legally recoverable.

Nothing in this provision excludes or limits liability that cannot legally be excluded.

27. Customer Conduct and Abuse Prevention

Customers are expected to use the website honestly and responsibly.

Prohibited conduct includes:

Fraudulent purchases;
False refund claims;
Payment manipulation;
Repeated abuse of promotional offers;
Deliberate delivery misinformation;
Unauthorized automated ordering;
Attempts to circumvent reasonable order limits;
Attempts to interfere with website security.

Aura Commerce Inc may take reasonable measures to prevent confirmed or suspected abuse, subject to applicable law.

28. Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to conflict-of-law principles, except where applicable federal law or mandatory consumer-protection requirements provide otherwise.

Mandatory consumer rights and remedies remain unaffected.

29. Dispute Resolution

Customers are encouraged to contact Aura Commerce Inc first so that legitimate concerns can be reviewed and resolved informally where possible.

Customer inquiries should include:

Order number;
Customer name;
Email address used for the order;
Description of the issue;
Supporting information where appropriate.

Nothing in this section prevents a customer from exercising a right or remedy that cannot legally be waived.

30. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.

31. Amendments

Aura Commerce Inc may periodically update these Terms to reflect changes in:

Applicable law;
Business operations;
Payment procedures;
Security practices;
Website functionality;
Customer service procedures.

The latest version will be published on the website with its applicable revision date.

32. Contact Information