Refund policy

1. Return Commitment

Aura Commerce Inc provides customers with a 30-day return period for eligible purchases.

Customers should contact customer support within 30 calendar days after delivery when requesting an eligible return.

Return Email:
Kidverae@Kidverae.com

2. 30-Day Return Period

The return period begins when the applicable order is delivered.

Return requests should be submitted within the applicable 30-day period.

Customers should include:

Order number;
Name;
Email address used during checkout;
Product information;
Reason for the return;
Photographs where relevant.

3. Return Eligibility

Generally, eligible returned merchandise should be:

Unworn;
Unwashed;
Unused;
In reasonable original condition;
Free from customer-caused damage.

Customers should avoid washing or altering clothing before determining whether a return is necessary.

4. Children's Clothing Considerations

For hygiene and product-condition purposes, clothing should be returned in an appropriate condition.

Items that have been materially worn, washed, altered, stained, or damaged after delivery may be subject to applicable return limitations.

These conditions do not override rights relating to defective merchandise or other mandatory consumer protections.

5. Incorrect Size

Customers are responsible for selecting the appropriate size based on available sizing information.

If an incorrect size is selected by the customer, the item may still be eligible for return if it otherwise satisfies the applicable return conditions.

The customer should contact support before sending the merchandise back.

6. Defective or Incorrect Merchandise

Customers should contact Aura Commerce Inc if merchandise:

Arrives damaged;
Is defective;
Is materially different from the ordered product;
Is the wrong product;
Has another fulfillment-related issue.

Photographs may be requested to assist with the review.

7. Return Instructions

Customers should contact:

Kidverae@Kidverae.com

before shipping a return.

Return instructions will be provided based on the applicable order.

Customers should not send merchandise to an address obtained from an unrelated website or source.

8. Refund Processing

Approved refunds will generally be issued to the original payment method where technically possible.

The time required for a refund to appear may depend on the customer's:

Bank;
Card issuer;
Payment provider.

Aura Commerce Inc does not control processing times imposed by financial institutions.

9. Refund Amount

The refund amount will depend on the applicable order and circumstances of the return.

Where permitted by applicable law, deductions may apply to merchandise that does not satisfy disclosed return conditions.

No deduction will be applied where prohibited by applicable consumer protection requirements.

10. Return Shipping

Where the return results from an error attributable to Aura Commerce Inc, appropriate return-shipping assistance may be provided.

For voluntary eligible returns, return shipping arrangements may be subject to the applicable return instructions provided to the customer.

11. Expired Return Requests

Requests submitted after the 30-day return period may not qualify for a standard return, except where applicable law provides otherwise.

Customers experiencing special circumstances should contact customer support as soon as possible.

12. Refunds for Cancelled Orders

If Aura Commerce Inc cancels an order because of circumstances such as unavailable inventory, payment authorization failure, or another legitimate operational reason after payment has been collected, applicable amounts for the cancelled order will be refunded.