Shipping policy
1. Shipping Coverage
Aura Commerce Inc currently provides shipping services for customers within the United States.
Shipping availability may depend on the destination and product availability.
2. Order Processing
Orders are processed after successful submission and applicable payment authorization.
Processing may include:
- Payment verification;
- Inventory confirmation;
- Order review;
- Address verification;
- Fulfillment preparation.
3. Delivery Time
For eligible U.S. orders, the standard delivery target is within 3 business days after the order has been processed and released for shipment, unless a different estimate is displayed during checkout.
The 3-business-day timeframe is a delivery estimate rather than an unconditional guarantee.
Certain orders may require additional processing before shipment because of inventory or operational circumstances.
4. Shipping Confirmation
When applicable, customers may receive shipping confirmation and tracking information after an order has been dispatched.
Tracking information may not immediately display movement after the shipping label is created.
5. Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
Customers should verify:
- Street address;
- Apartment or unit number;
- City;
- State;
- ZIP code.
An incorrect or incomplete address may result in delivery delays or additional shipping requirements.
6. Delivery Delays
Although reasonable efforts are made to meet estimated delivery times, delays may occur because of:
- Severe weather;
- Carrier interruptions;
- Transportation delays;
- High-volume periods;
- Public emergencies;
- Address issues;
- Operational disruptions;
- Circumstances outside reasonable control.
7. Lost Packages
If tracking indicates that a package has not arrived within a reasonable period, customers should contact:
Kidverae@Kidverae.com
Customer support may request:
- Order number;
- Delivery address;
- Tracking number;
- Carrier information.
8. Packages Marked as Delivered
If carrier tracking indicates that a package was delivered but the customer cannot locate it, customers should first check:
- Front door;
- Mail area;
- Building reception;
- Household members;
- Neighbors;
- Other safe delivery locations.
Customers may then contact support for further assistance.
9. Damaged Shipments
Customers should notify customer support if merchandise arrives visibly damaged.
Photographs of:
- Packaging;
- Shipping label;
- Damaged merchandise
may assist with the review.
10. Inventory-Related Delays
An order may experience additional processing time if a product requires:
- Inventory verification;
- Quality-control review;
- Warehouse reconciliation;
- Replacement of unavailable stock.
If a material inventory issue prevents fulfillment, Aura Commerce Inc may contact the customer regarding available options.
11. Multiple Items
Orders containing multiple products may, where operationally necessary, be fulfilled in separate shipments.
Where applicable, customers may receive separate tracking information.
12. Contact
Aura Commerce Inc
1436 26TH AVE APT 6
ASTORIA, NY 11102
USA
Email: Kidverae@Kidverae.com
U.S. Delivery Target: 3 Business Days after processing and release for shipment